Some examples of the projects I have worked on:
Producing a menu system to help customers find the right documentation each area of SIMS.
Responsible for developing and maintaining the well-received Documentation Centre, a new and user-friendly way of accessing the various forms of user documentation across all SIMS modules.
Tools used: Adobe Acrobat Pro, Adobe Illustrator, Microsoft Visio.
Original authoring of a technical handbook for a new school software product. Overhauling and maintaining technical and user documentation for existing products.
Despite 18 months on the road and two months job-hunting, I quickly became an integral member of the Publications team, familiar with my areas of responsibility and producing quality system documentation for Partnership Xchange, which has gone on to become an award-winning product. Meanwhile, I overhauled the technical document set and produced new user handbooks and quick reference sheets for SIMS Learning Gateway, another complex enterprise-level software system.
Tools used: Microsoft Word, Adobe Acrobat Pro, Adobe Illustrator, Microsoft Visio.
Experience gained: SQL Server, Microsoft SharePoint
Original design and authoring of a user guide and quick start guide for a new automotive diagnostic product
Total creative and authoring responisibility, setting the standard for future Teradyne Diagnostic Solutions product manuals.
Tools used: Microsoft Word, Adobe Structured FrameMaker. Adobe InDesign
Layout. template design and authoring maintenance manuals for military minesweeping hardware
Worked on a project team to update existing manuals to a new user friendly format whilst including product changes.
Tools used: Microsoft Word
Developing and building the user interface for the online and CD-ROM editions of the brand standards manual
Devised a user-friendly navigation solution and CD-ROM front-end for the electronic publishing of Staybridge Suites’ Brand Standards Manual. Created navigation screens to navigate between the PDF published sections of the manual and auxiliary modules. Also added extra capability into the content PDFs to aid navigation and printing tasks.
Tools used: Adobe Acrobat Professional, Adobe Illustrator, Typhoon Autorun
e-learning scripting, storyboard writing and content repurposing for a sales training suite
Working on a project team to provide an e-learning solution that fits into Microsoft’s own SCORM wrapper. Writing scripts and storyboards based on a wide range of source content.
Tools used: Microsoft Word, Microsoft PowerPoint
Technical authoring in XML for a single-sourced UCD documentation solution for a GSM and UMTS network dimensioning tool
Producing documentation for a GSM & UMTS network dimensioning software tool in XML. Writing original material and repurposing existing content into a task based, UCD approach, to be published in HTML and PDF. Worked with the tool in various stages of completion and with the product’s developers to provide feedback on usability and software bugs.
Tools used: Epic Editor
Consultancy, FRS and solution design for a fire life safety training schedule and tracking system
Providing consultancy, FRS, project management and delivery to IHG for its requirement of distributing safety training to geographically and linguistically disparate employees, whilst providing tracking to record the employees’ completion of each training module. A tight budget dictated the use of bespoke third-party calendar software; client supplied training materials (published in PDF with extra capability and navigation features added) and an easy-to-use Flash front-end with documentation, all translated into five languages.
Tools used: Microsoft Word, Adobe Acrobat Professional, DualitySoft CalendarScope (and the customisation thereof), Macromedia Flash, Typhoon Autorun
Development and execution of usability tests for the corporate intranet
Designed and ran a usability studio to assess VAA’s company intranet. The test was carried out with intranet users of varying background, role and experience at VAA HQ in Crawley. Used two types of observation to carry out the testing and Microsoft Excel to analyse the findings.
Tools used: Microsoft Word, Microsoft Excel
Creating an e-learning tool for training staff to use a newly implemented service bulletin product
Wrote scripts and storyboards based on existing training materials and created viewlets and quizzes to ensure users understood how to use the product.
Tools used: Qarbon ViewletBuilder, Macromedia Flash, Microsoft Word
Developing and building the user interface for the online and CD-ROM editions of the brand standards manual, translated into 10 languages
Devised a user-friendly navigation solution and CD-ROM front-end for the electronic publishing of IHG’s Brand Standards Manual (translated into 10 languages). Created navigation and language-selection screens to navigate between the PDF published sections of the manual and auxiliary modules. Also added extra capability into the content PDFs to aid navigation and printing tasks.
Tools used: Adobe Acrobat Professional, Adobe Illustrator, Typhoon Autorun
Building suites of meeting standards documentation into a user friendly CD-ROM
Tools used: Adobe Acrobat Professional, Adobe Ilustrator, Typhoon Autorun
Technical authoring, restructuring and repurposing of content for a document update of the powerful OCMP telecommunications product
Tools used: Adobe FrameMaker & SGML.
Technical authoring and format conversion for a range of documentation
Tools used: Adobe FrameMaker, Sun StarOffice
Format conversion of technical documentation for a range laboratory equipment
Tools used: Adobe Indesign, Quark Xpress, Microsoft Word
Wayfinding website content and wayfinding design
Worked on a project to convert content in an NHS wayfinding book to a website.
Was involved in the design of several wayfinding solutions for various NHS hospitals and the National Library of Wales.
Tools used: Adobe Illustrator, Quark Xpress, Microsoft Visio, Microsoft Word
All logos are the property of their respective owners